Yeah, I managed to do it. I was in the bathroom, leaned forward for something, and my iPhone 5 dove out of my shirt pocket and did a 1 1/2 flip with a full twist right into the toilet. No splash, perfect ten. It was only in there for a second or two before I deftly snatched it out and wiped the exterior with a towel. We put it in a baggie with rice, sealed it up, and waited a couple days.
The rice trick didn’t work. The guy at the Apple Store said that’s an urban myth. He understood that I had to try. I was embarrassed and all he had to say was, “This is what Applecare is for.” I drop phones so I pay for that Applecare. Let’s see how this all went down.
The first thing Apple-guy did was put on a pair of latex gloves before touching my phone and he apologized for the necessity of doing so. It was in the toilet after all. He verified that it didn’t work, verified that my Applecare was current, and then said, “Hold on for a sec . . .” and he took off and came back with a white box.
Here’s the remarkable part: He took out a brand new phone — not a refurb — and proceeded to help me set it up. He swapped the SIM card, had me enter my Apple ID and password, and then had it restore itself so that I had a fully working phone before I walked out the door. All my contacts, internet bookmarks, shopping lists, everything that was stored in the cloud was back on my phone before I walked out the door. I could have done all that myself once I got home but that wasn’t good enough. They wanted me to leave happy with a fully functioning device.
It did cost me $50 bucks, but that iPhone 5 did retail for $650 contract free several months ago. The level of friendly competent caring service is the best you can get anywhere. That’s a part of the Apple ecosystem that is rarely talked about, face-to-face patient service. Most places that is something you simply cannot get.